How Can We Help?
We're here to support your journey with Inner Wisdom
Email Support
Get in touch with our support team
support@innerwisdomapp.comResponse within 24-48 hours
When to Expect a Reply
Our team operates during business hours
Monday – Friday: 9 AM – 6 PM (CET)
Saturday – Sunday: Limited support
What Do You Need Help With?
Choose a topic or browse our frequently asked questions below
Frequently Asked Questions
Find quick answers to common questions
How do I update my birth time?
Go to your Profile in the app, tap on 'Birth Data,' and you can edit your birth date, time, and location. Your guidance will automatically update to reflect the new information.
I'm not receiving my daily guidance notifications
Make sure notifications are enabled for Inner Wisdom in your device settings. In the app, go to Settings > Notifications and ensure daily guidance notifications are turned on. Notifications are typically sent in the early morning based on your timezone.
How do I cancel my subscription?
Subscriptions are managed through your device's app store. On iOS, go to Settings > Apple ID > Subscriptions. On Android, go to Google Play Store > Subscriptions. Find Inner Wisdom and select 'Cancel Subscription.'
Can I get a refund?
Refunds are handled by Apple App Store or Google Play Store according to their policies. You can request a refund through your respective app store. For any issues, please contact us and we'll do our best to help.
Why is my birth time important?
Your exact birth time determines your Ascendant (Rising Sign) and the precise positions of planets in your chart houses. Even a few minutes can shift these positions significantly, affecting the accuracy of your personalized guidance.
How is the daily audio generated?
Premium subscribers receive daily audio guidance generated using advanced AI text-to-speech technology (Coqui TTS). Each audio file is created fresh daily based on your unique guidance, providing a personal touch to your morning routine.
Still Need Help?
Can't find what you're looking for? Our team is happy to help.